Terms of Service

Last updated on 21 Dec 2025

Dreemzy LLC (“Dreemzy,” “we,” “us,” or “our”)
Last Updated: December 2025

These Terms of Service (“Terms”) govern your access to and use of Dreemzy’s websites, products, platforms, and services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

If you do not agree, do not use the Services.

1. Who We Are

Dreemzy provides AI-powered systems, automations, and consulting services including (but not limited to): CRM configuration, messaging workflows, voice AI agents, integrations, analytics, and managed support.

Legal entity: Dreemzy LLC

2. Eligibility & Account Responsibility

You must be at least 18 years old and able to form a binding contract to use our Services.

You agree to:

  • Provide accurate information

  • Maintain the security of your accounts, logins, API keys, and access credentials

  • Promptly notify us of unauthorized access or security incidents

You are responsible for activity that occurs through your account(s).

3. Scope of Services

Dreemzy may provide Services that include:

  • Strategy, consulting, and implementation

  • Software configuration and integration work (e.g., CRM, telephony, messaging systems)

  • AI agent setup and tuning (voice, chat, workflow logic)

  • Ongoing support, monitoring, and optimization (if purchased)

  • Demo builds and sandbox environments

Important: We may rely on third-party tools and infrastructure (see Section 10).

4. Client Responsibilities

To deliver Services, you agree to:

  • Provide timely access to systems, data, and approvals

  • Ensure your use complies with all applicable laws, regulations, and carrier/platform policies

  • Obtain all necessary user consents (SMS, calls, email, data collection, recording disclosures, etc.)

  • Provide accurate business info and sender identities for messaging/telephony registrations (e.g., A2P/10DLC, STIR/SHAKEN, WhatsApp, email sending)

Delays caused by lack of access, approvals, or incomplete information may impact timelines.

5. Messaging, Telephony, and Compliance

If Dreemzy helps configure SMS/MMS, email, calling, voice agents, or WhatsApp, you acknowledge:

  • Carrier and platform rules apply, including opt-in/opt-out requirements, content restrictions, and rate limits.

  • Messaging delivery is not guaranteed (carriers, filtering, and compliance enforcement can block/limit traffic).

  • You are responsible for lawful use and user consent, including STOP opt-out handling for SMS and required disclosures for call recording where applicable.

We may suspend work or disable workflows if we believe your usage creates compliance risk.

6. Payments, Billing, and Taxes

Fees, billing schedules, and deliverables are defined in your proposal, invoice, checkout page, order form, or written agreement.

Unless otherwise stated:

  • Setup/implementation fees are due upfront

  • Subscription/managed services are billed in advance on a recurring basis

  • You are responsible for all applicable taxes, fees, and third-party usage costs (e.g., SMS segments, minutes, email sends)

Failure to pay may result in suspension or termination of Services.

7. Refunds, Cancellations, and Chargebacks

Unless otherwise stated in writing:

  • Implementation/setup fees are non-refundable once work begins

  • Subscriptions may be canceled with written notice before the next billing cycle

  • Third-party usage fees (telephony, messaging, platform subscriptions) are non-refundable

Chargebacks are treated as a dispute and may result in immediate suspension of Services and delivery until resolved.

8. No Guarantees / Performance Disclaimer

Dreemzy provides tools, systems, and expertise — not guaranteed outcomes.

You acknowledge:

  • Results depend on many factors beyond our control (market, offer, response rates, compliance constraints, lead quality, ad performance, staff follow-up, etc.)

  • AI outputs may be inaccurate or incomplete

  • You are responsible for reviewing and approving customer-facing content, automations, and agent behavior

We do not guarantee revenue, booked calls, conversions, deliverability, or performance metrics unless explicitly agreed in writing.

9. Intellectual Property

9.1 Dreemzy IP

Dreemzy retains ownership of our:

  • Frameworks, templates, workflows, scripts, playbooks, prompts, and methods

  • Internal tools and reusable components developed prior to or outside your project

9.2 Client Materials

You retain ownership of your brand assets, customer data, and proprietary business content you provide.

9.3 Project Deliverables

Unless otherwise stated in writing, once payment is complete, you receive a license to use deliverables created specifically for your business. Some components may remain licensed rather than transferred if they include Dreemzy IP or third-party licensed elements.

10. Third-Party Tools & Services

Dreemzy often integrates third-party platforms (e.g., CRMs, telephony providers, payment processors, email/SMS services, AI vendors). You acknowledge:

  • Third-party terms, pricing, outages, policy changes, and suspensions may affect functionality

  • We are not responsible for third-party downtime, deliverability issues, policy enforcement, account bans, or changes to features/pricing

You are responsible for maintaining your third-party subscriptions unless explicitly included in your agreement.

11. Confidentiality

Both parties agree to keep confidential information private, including business plans, access credentials, workflows, pricing terms, and technical architecture — except when disclosure is required by law or authorized in writing.

12. Data & Privacy

Our collection and use of personal information is described in our Privacy Policy.

If we process personal data on your behalf (e.g., contact records), you represent you have lawful authority and user consent to share and use that data for the intended purpose.

13. Security

We take reasonable measures to protect systems and access. However, no system is 100% secure.

You acknowledge that:

  • You are responsible for secure password practices and access control on your side

  • We are not liable for breaches caused by compromised client credentials, third-party systems, or client-side misconfigurations

14. Prohibited Use

You may not use the Services to:

  • Send spam, unlawful outreach, harassment, threats, or deceptive messaging

  • Violate telecom/carrier policies, privacy laws, or platform rules

  • Attempt to access systems, data, or accounts you do not own or control

  • Distribute malware or disrupt Services

We may suspend or terminate access for violations.

15. Termination

We may suspend or terminate Services:

  • For nonpayment

  • For suspected fraud, abuse, or compliance risk

  • If required by law, carrier enforcement, or third-party platform policies

You may terminate according to your agreement and billing terms. Termination does not relieve payment obligations for amounts already due.

16. Limitation of Liability

To the fullest extent permitted by law:

  • Dreemzy is not liable for indirect, incidental, special, consequential, or punitive damages

  • Dreemzy’s total liability for any claim related to the Services will not exceed the amount paid by you to Dreemzy in the three (3) months preceding the event giving rise to the claim

17. Indemnification

You agree to defend and indemnify Dreemzy LLC and its officers, contractors, and affiliates from claims arising out of:

  • Your misuse of the Services

  • Your violation of laws, carrier rules, or third-party terms

  • Your content, messaging, call practices, or customer consent failures

18. Changes to These Terms

We may update these Terms from time to time. Updates will be posted with a revised “Last Updated” date. Continued use after changes constitutes acceptance.

19. Governing Law & Disputes

These Terms are governed by the laws of the State in which Dreemzy LLC is registered, without regard to conflict-of-law principles.

Any disputes will be resolved in the courts located in that jurisdiction unless otherwise required by law.

20. Contact

Questions about these Terms:

Email: support@dreemzy.com
Website: dreemzy.com